Richard has spent over 12 years working in the customer experience space, helping companies to improve their profitability through increased customer satisfaction.

 

He has worked extensively throughout the UK and Australia.  Richard has an in-depth knowledge of many qualitative and quantitative research techniques, and has used them to substantially improve business revenue.

 

In recent years Richard has specialised in customer satisfaction and loyalty research.  He has a genuine passion for improving business performance through increased customer satisfaction.  At CSBA, his expertise is used to full potential by benchmarking performance against other companies.

 

If you would like to speak with Richard about improvement opportunities for your business, please contact him on 1800 358 081 or via richard.gaze@csba.com.au