Paul van Veenendaal Managing Director
Recognised for over a decade as one of the leading authorities on customer focused business strategy. Paul is an acclaimed business improver and director of CSBA, the leading market research customer service consultancy in Australia.
In his 30 years in business Paul has held a number of senior management roles in both manufacturing and service industries.
In many of his roles, Paul’s primary focus has been to substantially improve business revenue and profits through a passion of providing improved customer service at all levels of an organisation.
Paul has received a number of awards for supplier and customer service excellence.
CSBA provides clients exceptional value in helping them to understand, measure and improve their customer service experience.
If you would like to speak with Paul about improvement opportunities for your business, please contact him on 1800 358 081 or via paul.vanveenendaal@csba.com.au