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Kind regards,
Paul van Veenendaal
Managing Director
Results of the Latest CSBA Quarterly Benchmarking Survey
Top Ten Customer Service Providers for this Quarter
The top ten companies for the September - December quarter for overall performance are:
1. The University of Adelaide
2. University of Western Sydney
3. AAMI
4. GWM Water
5. Gippsland Water
6. City of Sydney
7. Geelong Contact Centre
8. City of Yarra
9. DHL
10. ActewAGL Retail
Well done to these companies for demonstrating enthusiasm and dedication to providing great customer service!
Water Sector Needs to go with the Customer Flow
As more and more attention is given to sensitive water issues, players in the water sector need to focus on the changing needs of customers and put in place appropriate benchmarking strategies to deliver business outcomes, according to water industry expert Pat McCafferty, General Manager, Strategy and Communications at Yarra Valley Water. MORE HERE
How a great call can make your day
I used to have lunch with a friend in the city. We’d meet outside the large call-centre he worked in at the time. And when I say large, I mean aircraft-hangar proportions. MORE HERE
Upcoming Events
Changing Expectations: the 2009 Student Service Centres Conference, 22-24 April 2009 in Fremantle WA. Further information HERE
A key product is our unique methodology for monitoring the performance of contact centres using mystery shopping and we regularly measure and benchmark more than 150 Australian companies using this technique. CLICK HERE TO FIND OUT MORE ABOUT BENCHMARKING AND OTHER CSBA PRODUCTS
For more information on the CSBA Quarterly Benchmark Survey, the articles and other services offered by CSBA, please contact:
Paul van Veenendaal
info@csba.com.au
ph.03 9605 4900