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Ac3TV
Net Promoter Scores (NPS) Explained
Click HERE to view
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Press Release
Virgin Australia Top Airline for Telephone Customer Service
Airline Sector Report: How do our Airlines Perform?
Click HERE for more infomation
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Press Release
South West Institute of TAFE wins the CSBA 2012 Award for
“Excellence in Telephone Customer Service”
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View HERE
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Waiting for a Callback
Click HERE to read article from the Herald Sun 11 May 2012
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CSBA's Managing Director, Paul van Veenendaal, interviewed by Today Tonight.
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View HERE |
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Rates Up While Customers Left Fuming on Phones
Click HERE to read article in Herald Sun 17 February 2012
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Ac3TV Episode Three
Drivers of Customer Satisfaction and First Call Response.
Click HERE to view.
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CSBA Appointments
Darryl Fletcher is CSBA's new senior associate
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Read the article HERE
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Ac3TV Episode Two
Four Main Methods of Measuring Customer Satifaction.
Click HERE to view.
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| Loyalty Left on Hold, article in Herald Sun 11 October 2010 |
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CSBA's Managing Director, Paul van Veenendaal, interviewed by Today Tonight.
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Read the article HERE
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Ac3TV Episode One
Five Main Drivers of Customer Satisfaction.
Click HERE to view.
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Read Associate Professor Ritson's article on Net Promoter Scores in the February edition of Investment & Technology magazine HERE
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Read the Adelaide Review article on University of Adelaide's Student Centre HERE
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Press release, Plan International Australia 14 December 2009
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Adelaide University Student Centre Best for Customer Service
View the full December 2009 editionHERE
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Richard Gaze (CSBA's Senior Account Manager) talks to Smart Call about The Worst Contact Centres
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Listen to the podcast HERE
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Dial f for frustration at service, article in Herald Sun, 20 June 2009
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Press release, Fund Executives Association Ltd 15 June 2009
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Press release, Plan International Australia 10 June 2009
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