| Ac3TV episode four - Customer Benchmarking Insight. Click HERE to view. |
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CSBA appoints new senior associate
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Read the article HERE
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| Loyalty Left on Hold, article in Herald Sun 11 October 2010 |
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CSBA's Managing Director, Paul van Veenendaal, interviewed by Today Tonight.
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Read the article HERE
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Read Associate Professor Ritson's article on Net Promoter Scores in the February edition of Investment & Technology magazine HERE
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Read the Adelaide Review article on University of Adelaide's Student Centre HERE
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Press release, Plan International Australia 14 December 2009
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Adelaide University Student Centre Best for Customer Service
View the full December 2009 editionHERE
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Richard Gaze (CSBA's Senior Account Manager) talks to Smart Call about The Worst Contact Centres
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Listen to the podcast HERE
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Dial f for frustration at service, article in Herald Sun, 20 June 2009
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Press release, Fund Executives Association Ltd 15 June 2009
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Press release, Plan International Australia 10 June 2009
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