Top Ten Customer Service Providers for this Quarter
The top ten companies this quarter (April – June 2008) for overall performance are:
1. Country Energy
2. Flinders University
3. RMIT University
4. University of Western Sydney
5. Adelaide University
6. ActewAGL
7. Coliban Water
8. GWM Water
9. Colonial First State
10. Gippsland Water
Well done to these companies for showing passion and commitment to providing great customer service!
City of Greater Geelong, Synergy, Energex & Australia Post Win Awards
CSBA congratulates their clients – City of Greater Geelong (VIC), Synergy Energy (WA), Energex (QLD) and Australia Post (QLD) – on winning their recent awards for customer service excellence. CLICK HERE TO READ MORE
CSBA Presents Results for Complaints Service Benchmarking
As a one-off review, CSBA assessed customer complaint satisfaction for 50 organisations. The City of Greater Geelong was the top ranking organisation in this survey. CLICK HERE TO READ MORE
Complaint Management Seminar – December 2008
CSBA in conjunction with Benchmarking Partnerships, are holding a Complaint Management Seminar in Perth in December. CLICK HERE TO READ MORE
CSBA Would Like To Welcome Its Newest Team Member To Its Melbourne Office
Bianca Smith has recently joined the team at CSBA as our Office Manager. With almost ten years experience in the Customer Service and Hospitality industries, Bianca brings sound organisational and management skills to her current role.
For more information on the CSBA Quarterly Benchmark Survey and other services offered by CSBA, please contact:
Sue Khoo
Account Manager
sue@csba.com.au
ph.1800 358 081