Interesting Links
Australian Teleservices Association
The professional body of the Call & Contact Centre Industry throughout Australia.
www.ata.asn.au
SOCAP Australia
Society of Consumer Affairs Professionals - the network for consumer professionals.
www.socap.org.au
ATEM Inc
The Association for Tertiary Education Management Inc. is the pre-eminent professional body in Australasia for tertiary education administrators and managers.
www.atem.edu.au
CCMA
Customer Contact Management Association. The CCMA of Australia provides a forum where contact centre industry professionals can interact with their peers locally, nationally and as part of an international network of associations.
www.ccma.asn.au
Business Club Australia
www.businessclubaustralia.com.au
CSIA
CSIA - Customer Service Exellence e-magazine is read by managers, directors and CEOs from companies across all sectors. All of these organisations have one thing in common - they take their customers very, very seriously and are striving to build their organisation around their customers.
www.csia.com.au/currentmagazine.asp
Hong Kong Call Centre Association
Hong Kong Call Centre Association is a non-profit organisation representing the entire on-line customer service and interaction in Hong Kong.
www.hkcca.com
Australian Direct Marketing Association
Australian Direct Marketing Association ADMA is Australia's principal body for information based marketing. Formed in 1966, ADMA has evolved to become the nation's pre-eminent marketing association representing over 500 member organisations. A national non-profit organisation based in Sydney, ADMA has State Branches in New South Wales, Queensland, South Australia, Victoria and Western Australia.
www.adma.com.au
CCS International
CCS International is a specialist consultancy providing a full range of Contact Centre services to business, public services and government. Their expertise is founded on the talent and experience of our dedicated teams of people based throughout the Asia Pacific. It is the specific aim of these teams to help organisations in the region to realise their true potential by optimising performance in their Contact Centres, and thereby establishing the Asia Pacific as a credible location for telebusiness operations.
www.ccs-int.com