What does CSBA do?
At CSBA we are passionate about understanding, measuring and improving customer service.
We have developed a unique methodology for monitoring the customer service across all customer touchpoints. We regularly test and report on the customer service of more than 150 Australian organisations.
We are focussed on helping companies provide a consistent customer service experience across all channels. This focus significantly helps organisations keep customers and improve profits.
“At the City of Greater Geelong we are passionate about the work we do and it’s been our
goal to improve our customer's experience for the community. Over the last few years
we have worked closely with CSBA and they have been pivotal in providing us with a total
customer service improvement program including benchmarking, training and guidelines
and process development. The program has been critical to us understanding, measuring
and improving our results.”
Coordinator for Customer Services /City of Greater Geelong
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